The Central Results Delivery Coordination Unit (CRDCU) has recommended a review of the draft policy on sanctions for airlines to the Ministry of Aviation and Aerospace Development and the Nigerian Civil Aviation Authority (NCAA).
The Special Adviser to the President on Policy and Coordination, Hadiza Bala Usman, made this proposal during the Q1–Q3 2024 Performance Assessment Report on implementing presidential priorities and ministerial deliverables.
According to Usman, the increasing number of flight delays and cancellations, as well as their impact on passengers, necessitates revisiting the sanctions policy. She also urged a revision of the current 224-day target for resolving customer complaints, describing it as unrealistic and inconsistent with global standards.
In a statement shared on the CRDCU’s Twitter handle, the Special Adviser highlighted her concerns during a meeting at the Ministry of Aviation and Aerospace Development. Present at the meeting were the Minister of Aviation, Festus Keyamo; the Ministry’s Permanent Secretary, Dr. Ibrahim Kana; the Managing Director of the Federal Airports Authority of Nigeria (FAAN), Mrs. Olubunmi Kuku; and other heads of agencies under the Ministry.
“The CRDCU, led by the Special Adviser, continued its engagement with Ministries, Departments, and Agencies to review the Q1–Q3 2024 Performance Assessment Report on implementing Presidential Priorities and Ministerial Deliverables,” the statement read.
The Special Adviser commended the Ministry for progress made in the aviation sector but raised concerns over the submission of incomplete information by the Ministry and its agencies. She noted that this shortcoming hampers independent assessments of progress and emphasized the need for improved stakeholder and customer engagement.
Usman described the review of the draft sanctions policy as critical in addressing the growing issue of flight disruptions. She also called for an urgent recalibration of the timeline for resolving customer complaints to better align with international best practices.
In response, Minister Festus Keyamo expressed appreciation for the CRDCU’s work and assured the Special Adviser that the Ministry would address the identified challenges. He pledged to intensify efforts to enhance performance and service delivery in the aviation sector.
